Expert, Retail Processes & Systems (temporary)





1. Administration and overall maintenance of Global Sources and Standards on Network system (GSSN):
• Maintenance of Retailers’ database (name, address, outlet code, activities, contact persons, contract, capital, etc.)
• Update dealership standards, measurement criteria, reference documents in GSSN
• Update regular dealer standards audit results

2. Administration and overall maintenance on the Global Entitlement Management Service (GEMS) system:
• Migrate and maintenance the system
• Support dealer’s users
• Update regular user information

3. Due Diligence of business partner:
• Identify business partner to be checked
• Get approval from Head of Network Development whether a business partner’s Due Diligence is necessary
• Prepare questionnaires for business partner to fill in with supporting documents
• Get the results of the business partner’s Due Diligence
• Renew a business partner’s Due Diligence
• Archive documentation required by Corporate Compliance

4. Due Diligence of Dealers Key Management:
• Check background/history of candidates in terms of integrity & compliance
• Obtain MBV assessment & approval

5. Customer Satisfaction and Loyalty Management:
• CSI / CLI measurement and reporting to double check with dealer’s report results:
Contact with agency for report timeline, templates, analysis
Data extraction, verification with dealers and resubmission
Report review to agency
• CSI /CLI Improvement plan:
Check, Follow-up Dealers’ Customer Satisfaction Improvement Plans and give advice to dealers if necessary
Support of MPC-BU in identification of performance gaps
Send complaints to dealer for following up and solutions
• CSI / CLI Training:
Definition of requirement for CSI Training
Coordinate with MBV trainers to organizing CSI workshop: organize venue, trainer, participant, content, ect.
• CSI / CLI communication & resulting:
Result communication with dealers
Regular clarification to dealers on reports and data quality
Dealer support, CSI / CLI consulting about report, method, survey results
Define common, regular communication approach to dealers
Gift order and distribution to surveyed customers

6. Customer data quality management
• Define customer data quality requirement
• Monitor customer data quality requirement
Data exporting and clearing
Data Quality Report for Audit
Recheck dealers’ data, verify with dealer to get correct data and resubmit for survey.
Collect and Update customer data.
• Improvement plan on Customer data quality management proposed by dealers via checking and giving advice if necessary.

7. Handling SAP system for ordering goods & services
• Responsible for requester role in ordering all services and goods for Network dept.
• Archive the documents and make the quarterly report to purchasing dept.

8. Documenting and recording, department administration:
• Archive operational ND agreements and correspondences
• Record conduct and misconduct cases of dealerships pursuant to agreed operational plans
• Other administrative tasks as assigned
• Manage Dealer circulars

9. Organizing Dealership Management Meetings:
• Plan, organize meeting/ trip for Dealership Management


– Bachelor degree in Economics or Foreign Trade
– Min. 02 years working experiences in relevant positions
– Good communication & interpersonal skills
– Ability to work under pressure
– Confident & able to work independently
– Persuasive English
– MS Office


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